Contact
Questions about a fitting, a specification, or a job you are pricing? Send us a message and we will come back to you.
If your question is about a specific product, include the model number or a link. It saves a round trip and gets you a straight answer instead of a request for more detail.
How to reach us
- Email — info@sarily.com.au
- Phone — [PHONE], [BUSINESS HOURS]
Email is usually faster for anything involving a model number or a photo.
Questions we answer well
- Whether a fitting will physically work in your space — cut-out size, ceiling height, blade clearance, IP rating for the position
- Whether something will dim on the controller you already have
- Which model in a range differs from which, and by what
- Whether we can get a product we do not list
Order enquiries
Include your order number. For a delivery question, check the tracking email first — most "where is it" questions are answered there faster than we can reply.
Trade
Pricing a job? Tell us roughly what it involves and we will quote it properly rather than pointing you at retail pricing. Useful detail: how many of what, the site type, and when you need it on site.
Warranty claims
See our warranty page — it sets out who to contact for each brand and what to have ready.