Returns & Refunds

If something is not right, we would rather fix it than argue about it.

Your rights under Australian Consumer Law

Nothing on this page reduces your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply to sale items and clearance stock exactly as they apply to full-price stock. A time limit we set on change-of-mind returns has no bearing on them.

Changed your mind

You have 30 days from delivery. The item needs to come back unused and uninstalled, in its original packaging, with all components and fixings, in resaleable condition.

You pay the return freight. If your order shipped free because it was over $149, the outbound freight is deducted from the refund. There is no restocking fee.

Refunds go back to the original payment method within 5 business days of the item reaching us and being checked.

Talk to us before you post anything

Email info@sarily.com.au with your order number and what you want to return. We will confirm the address and give you a reference for the box. Unannounced returns are very hard to match to an order, and that is how a refund ends up taking a month.

Returns address: [RETURNS ADDRESS]

What we cannot take back for change of mind

• Anything installed, wired, modified or cut to length
• Special orders and items brought in for you specifically
• Cut-to-length LED strip and profile
• Globes and lamps once opened
• Gift cards

Change of mind only. If one of these is faulty it is covered.

Faulty, damaged or wrong item

Better terms, and no freight cost to you either way. Contact us with your order number, the model and a photo or description of the fault, and we will arrange a repair, replacement or refund depending on the failure.

This applies to sale and clearance stock on the same terms as full-price stock. Any retailer telling you otherwise is misstating the law.

Cancelling

Before dispatch, we cancel and refund in full with no deduction. After dispatch it becomes a change-of-mind return.

After 30 days

Faults appearing later are warranty claims — see our warranty page.